TKP's Response to Covid 19 - New Measures
TKP's priority is to ensure the safety of our guests. At "Flexible Space" and "Hotel & Overnight Training Resourt", we will implement the following "Three Special Preventitive Measures" and "Gold Standard Covid19 Peveventitive Measures" to ensure safety and avoid the spread of COVID-19. *Depending on the architecture of the venue, we customize the measures accordingly.
1. Essential Daily Measures:
- ・Daily monitoring of employee health conditions
- ・Frequent cleaning and sanitization of the facility throuhout the day
- ・Requirement of all TKP service staff to wear a mask
3. Hotel and Resort Overnight Training
1) Check In and Check Out Policy
New standard procedures are as follows. Ishinoya Ryokan: Check in and check out process occurs at each guest room
- ・Front desk protected with transparent sneeze guard between staff and guests
- ・Mandatory social distanting in check-in and check-out lines
- ・Automated self check-in and check-out system to minimize physical contact between staff and guests
2) Dining Regulations
New standard procedures are as follows:
- ・Dining schedules are created in accordance to the recommended safety occupancy rate per party
- ・No buffet services. Seated and plated service only.
- ・Social distanting seating.Transparent sneeze guard between tables and/or specially partitioned area. *All rooms at Ishinoya Ryokan are partitioned or private dining rooms.
- ・Thororoughly and frequently sanitized facility including chairs, tables, and door knobs
- ・Sanitized and/or disposable menus cleaned or replaced after each use by guests.
- ・Individually packed condiments.
- ・Payment via non-human contact by using a payment tray
- ・Ryokan policies differ based on venue layout.*Depending on the architecture of the venue, we customize the measures accordingly.
3) Public Baths
- ・All public baths are closed at Ishinoya Ryokan. Private hot spring baths are available per guest room.
- ・Other Ryokan venues offer public baths during scheduled times per guest room, based on safety guidelines per occupancy rate.
4) Other measures
- ・All guest rooms, seminar rooms, and common areas are equipped with ventilated windows for fresh air. They are constantly opened for ventilation, especially in common areas.
- ・Extra cleaning and sanitization in highly trafficked areas, especially for items with hand-on contact such as door knobs, switches, and TV remote controls.
- ・Microphone sanitization after every event. Confirmation covers indicate sanitization is complete.
- ・Hand sanitizers are accesible throughout the facility.・Dishes, utensils, and glasses are sterilized at temperatures over 80C. Food serving trays are sanitized regulary.
Social Distancing Seating
(Maintained at 2 meters apart)
Example: Virtual Meeting
A Video Conference for a total of 352 attendees in five TKP locations in five different cities.
52 guests spread across five TKP locations in five different cities: 35 in Tokyo, 6 in Sapporo, 12 in Nagoya, 25 in Kansai, 2 in Hiroshima, and 7 in Hakata.
252 guests via mobile devices.